1- Equipment Availability:
Cool Munchkins processes all reservation requests on a first come first serve basis. All events require a credit card on file to hold the reservation. All events require at least a $50 deposit to confirm your reservation.
2- How long is the rental for?
Most rentals are good for up to 8 hours. However, there are some exceptions. We will try to accommodate any special circumstances.
3- How soon in advance should I book my bounce house?
You can reserve your fun house several months in advance or up to 2 days in advance. The sooner you reserve, the more likely you are to secure the particular fun house you want and get the best price available.
4- Equipment Cleanliness
Cool Munchkins, always cleans all our party rental equipment after every rental. You will receive your equipment completely cleaned and disinfected.
5- Is Cool Munchkins, insured?
Yes! Cool Munchkins, is fully insured Texas LLC We will provide a copy of our insurance certificate upon request. Municipalities, schools, churches, and other venues may contact us in advance to make the proper arrangements. The lessee or using party shall be in charge of operation after receiving each unit. Cool Munchkins, is not responsible for any injuries occurring to lessee or to any persons using the leased units or equipment or to any damage to personal property.
6- Where are your service areas?
We service most of DFW and surrounding areas including Collin, Denton, Tarrant and Dallas Counties. Talk to us for details. 888-896-2688 or email@example.com.
7- Any Delivery Charge?
Please contact us for further information.
8- Delivery Time:
Backyard parties are delivered within a 1-3 hour delivery window before the start of your event and picked up the same afternoon or evening. We strive to have equipment rentals set up 30 minutes before the start of an event. Large set ups may require longer set up and tear down time frames.
9- Pick Up Times:
Backyard parties are generally picked up within 2 hours of your event end time. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 30 minutes of the event end time. Large set ups may require longer set up and tear down time frames. All overnight rentals must be in a secured area.
10- Early Completion:
If your event shuts down early before the scheduled pickup time, please contact the office immediately so that we may make every attempt to arrange for an earlier pickup. However, there is no guarantee that a Driver will be available last minute to do an earlier pickup and you may need to wait until your scheduled pickup time. The customer is responsible for equipment from the time of delivery until it is picked up, never leave equipment unattended at any time.
11- Set up:
Our drivers will be responsible for all the heavy lifting. It is the customer’s responsibility to measure the area to ensure there is adequate space, and provide a flat clean area for set up clear of sharp objects, any debris or pet droppings. Be sure there is enough overhead clearance from trees, wires, or any other obstructions (see product description for height requirements). Drivers can NOT go up and down stairs and/or hills, etc. Set up location must be easily accessible from the delivery truck.
If the Driver is unable to set up for reasons above or if unsafe conditions exist, the Customer will be charged an additional $50 fee.
12- How much space is required for setup and proper use of the Bounce house?
Please refer to each product page for exact requirements of each bounce house. Be sure there is enough overhead clearance from trees, wires, or any other obstructions (see product description for height requirements).
13- Surface type:
The party rental equipment can be set up on grass or concrete, never on any type of rocks. The area should be flat with no slope and clear of any sticks, rocks, sprinklers, animal waste, etc.
14- Payments and Cancellation
It’s critical that the contact person have payment ready for the driver at time of delivery. Drivers are required to collect final payment at time of set up unless you’ve made arrangements to charge a credit card the previous business day. NO set up of equipment will take place until payment is made in full.
Please NOTE: We do not charge a cancellation fee but the deposit that was paid is non-refundable. It can be used within 1 year of the event date the unit was booked & can be used at any time within that 1 year.
15- Large events:
Large events or rides over $300 require a 100% non-refundable deposit for holding the reservation. If the event is canceled or rescheduled, the non-refundable deposit maybe applied to a future event held within six months of the canceled event.
Once the party rental equipment is set up we will be unable to provide any reimbursement or refund for any reason. There will also be no refunds if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to Inclement Weather.
17- What happens if the weather is bad?
If the weather is not cooperating on the day of your reservation we will be happy to work with you to reschedule your reservation. Your deposit will be held for your future rental, rain check for 12 months. As a safety precaution, if any of the following is present: high winds above 18mph, 70% or higher chance of rain, and/or temperatures below 40° F, we will not deliver or setup the unit. As long as it is not lightning, thundering, heavy rains, or winds do not exceed 18mph we plan to deliver and set up our rentals. If you choose to cancel the rental please let us know before we head to your location. We will be happy to work with you to reschedule your reservation.
18- Power requirements:
Cool Munchkins, is NOT liable for problems due to power issues. Each unit requires a dedicated 110V standard outlet for EACH blower. Outlets must be located within a 85’ of each unit and we can provide you with 85′ extension cord. If you do not have electricity within 85’, please let us know. Cool Munchkins, LLC can provide generators upon request for rent in advance if a power source is not available.
19- Do I need an attendant?
Yes, there should ALWAYS be someone supervising any inflatable to limit the number of children in or on the inflatable at any time, making sure that the children are all of similar size and controlling the behavior of all participants. Cool Munchkins can provide attendants for an additional fee.
20- How many kids can you have in the Bounce house at a time?
Usually around 4 to 10 kids but it depends on the specific attraction and on the size of the kids. Each attraction will specify these requirements on the rental agreement. The best way to keep the Bounce houses safe is to separate the smaller kids from the bigger kids.
Customer is not responsible for normal wear and tear. However, if damage occurs due to failure to follow our safety rules or negligence you will be responsible for all damages up to and including replacement of the unit/blower, etc. We don’t want you to be in that situation which is why we have you sign off on our safety rules so that you can be a trained operators. Cleaning charges for misuse (food, gum, candy, confetti, mud, bodily fluids, etc) range between ($50 -$100). No Silly Strings under any circumstances on the unit. A flat rate of $1,000 is applied if any silly string is found on the unit. Silly string causes irreversible damage to any inflatable.
22- Are there any cleaning fees?
You will not be responsible for normal wear and tear. However, you will receive a list of general rules at the time of setup, any food, drink stains or not following any other listed rule will result in a minimum $50.00 clean-up fee at the time of pickup. The inflatable will be inspected before it’s packed up at your location.
23- What should I expect on the day of the party? How does the process work?
We will deliver and set up the unit at a prearranged time. Before and during setup we will discuss placement options for the unit, review the rental agreement, and go over any questions regarding safety, proper use, and any other topic you wish to discuss. If payment has not already been made, it will be due upon setup of the unit.
Cool Munchkins, reserves the right to cancel any reservation or portion of a reservation or shut down an event early due to Inclement Weather, unsafe, unclean, or unfit area for unit, or any other situation that the company deems dangerous or jeopardizes safety in any way or is not in the best interest of the company.
24- Still have a question?